March 27, 2020 - OFFICE Update

To: Parents and Patients of Hiller Orthodontics
Re: Office Update on COVID-19

In terms of our office availability, there are no changes to report since last week. We remain open but on-site visits are still limited to essential care visits. Almost all issues are “First Aid” issues (non-essential) and not emergencies (essential). We are available by phone to answer any questions and provide directions for “First Aid” to deal with:

  • loose brackets (braces)
  • poking wires
  • detached brackets
  • damaged retainers
  • Invisalign® Trays

The American Association of Orthodontists has very good information and directions as well. Click for more info and to download this flyer.

We continue to follow developments daily and are hopeful to return to active duty soon but not until we have clearance from the governmental authorities. Staff and I are planning for this, but the future is uncertain. Please expect cancellations of all appointments through April 17.

While many are focusing on what is canceled and what they cannot do, I prefer to consider some things that have NOT been cancelled.


  • Going outdoors
  • Listening to music
  • Reading a book
  • Spending quality time with family
  • Sharing with friends
  • Singing out loud
  • Laughing
  • Sharing hope with others

You may be interested to know that our local hospitals have reached out to the entire dental community to donate any Personal Protection Equipment (PPE) we can. Of course, we were more than happy to do so, and we were not alone. We hope they will not have the need to use them.


As you know, our office has been proactive in protecting the safety of you, our staff and community by suspending all non-essential visits (NEV) to minimize exposure to the Coronavirus (COVID-19). Please know we continue to monitor recommendations from governmental health agencies,e.g. White House Coronavirus Task Force and our own professional organizations. Most recently, the recommendation to extend suspension of NEV has been extended to April 17. In light of this, we have decided NOT to reschedule any appointments until a final date has been established. I apologize to those already contacted. It is our intention and moral duty to continue this commitment.

Please know essential care will still be available although every effort will be taken to minimize office visits and therefore, social interaction. To this end, please note the following:

● Administrative staff will be available by phone or email as usual. Please do not make a personal visit. Admittance will not be allowed.

● Replacement items like elastics, wax, etc. can be found in First Aid boxes in entryways.

● Deliveries such as aligner trays; retainers, etc. should be arranged with staff

● Clinical staff are On-Call for situations deemed ‘Essential”. Please call first and speak to a clinician regarding your issue. Displaced brackets; loose bands; lost retainers and poking wires are considered ‘Non Essential’. First Aid instructions will be given or please consult First Aid information given at the beginning of treatment and on our website (click on Braces and see First Aid for Braces).

We are currently adjusting our treatment protocols to include social distancing so please expect some modifications when we return to active practice. I will provide another update to list those as we approach that happy day.

For now, please know I appreciate your understanding and urge you to follow the recommended hygiene and social distancing measures. This is simply not the time for business as usual. This is the time to fully embrace that each of us, all Americans, have a responsibility to each other. Keep Smiling!



Dr. Hiller