May 16, 2020 - Office Update

To: Parents and Patients of Hiller Orthodontics
Re: Office Update on COVID-19

 

NEW Safety Guidelines have been developed for your safety as we prepare for your return. We invite you to review these protocols...

For “First Aid” issues (non-essential) and not emergencies (essential), we are available by phone to answer any questions and provide directions for “First Aid” to deal with:

  • loose brackets (braces)
  • poking wires
  • detached brackets
  • damaged retainers
  • Invisalign® Trays

The American Association of Orthodontists has very good information and directions as well. Click for more info and to download this flyer.

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Please know essential care will still be available although every effort will be taken to minimize office visits in our NH offices until further notice. To this end, please note the following:

● Administrative staff will be available by phone or email as usual. Please do not make a personal visit. Admittance will not be allowed.

● Replacement items like elastics, wax, etc. can be found in First Aid boxes in entryways.

● Deliveries such as aligner trays; retainers, etc. should be arranged with staff

● Clinical staff are On-Call for situations deemed ‘Essential”. Please call first and speak to a clinician regarding your issue. Displaced brackets; loose bands; lost retainers and poking wires are considered ‘Non Essential’. First Aid instructions will be given or please consult First Aid information given at the beginning of treatment and on our website (click on Braces and see First Aid for Braces).

We have adjusting our treatment protocols, so please review the NEW Safety Guidelines  prior to your next office visit.

For now, please know I appreciate your understanding and urge you to follow the recommended hygiene and social distancing measures. Keep Smiling!

Sincerely,

 

Dr. Hiller