First Aid for Invisalign Patients

Real orthodontic emergencies are seldom, but when those irritating mishaps do occur, we are available to you at one of our nearby locations. You are encouraged to call our office if you are experiencing any prolonged discomfort or should you have a problem that you or a parent are unable to take care of. In these events, we’ll schedule an appointment at our earliest availability to help resolve the problem and put you more at ease. It is helpful to know that you may be able to temporarily solve or diminish the effects of many problems yourself with a little “coaching”. We’ll be happy to help!

Outside of every Hiller Orthodontics office, we offer a first aid kit that provides a variety of supplies for our patients including Orabase Topical Anesthetic, Elastics, Elastic Hooks and Wax.

When working with your orthodontic appliances, you should know the proper names of the parts so that you can properly identify and communicate what part is broken or out of place. After alleviating any immediate discomfort, it is very important that you still call our office to schedule a time to repair the problem professionally. Allowing your appliance to remain damaged or out of place for an extended period of time may result in disruptions in your treatment plan.

Prevent Accidents But Know What To Do If One Occurs - American Association of Orthodontics

Handling Orthodontic Emergencies - American Association of Orthodontics


Helpful Video's addressing common issues...


Initial Soreness

After the initial placement of trays or following a new tray section, the teeth may be tender for a couple of days. This occasionally happens and will pass. An over the counter pain reliever such as Advil or Tylenol may be helpful in alleviating this initial soreness. Rinsing your mouth with a teaspoon of salt dissolved in a glass of warm water also can be soothing.

Lost or Broken Retainer

If you lose or break a removable appliance or retainer, please call our office during office hours or leave a message. We will schedule an appointment for you to make a new one.

If you or your child is uncomfortable and you cannot correct the problem yourself, please call our office at 1-888-445-5372 and we will try and assist you over the phone. If you call after hours or over the weekend, please leave a message so that we may return your call the next business day.